30-day refund. No questions asked.

1. What's covered

This policy applies to any first-time paid subscription to Quillix (Solo, Growing Firm, or Enterprise plan, monthly or annual billing). If you ask for a refund within the first 30 days of your first paid invoice, we will refund the amount you paid in full to your original payment method.

"First-time" means the first paid Subscription Term for your Audit Firm. Renewals, upgrades, downgrades, and second purchases after a previous refund are governed by the Terms of Service instead.

2. What "no questions asked" means

You do not have to explain why. You do not have to fill in a form, talk to a salesperson, or jump through hoops. A single email to support@quillix.co from your registered firm email is enough.

We will not ask you to "try one more feature first" or "give it another month". We will not push back. We process the refund.

3. What's not covered

The 30-day refund applies to subscription Fees only. It does not cover:

• Refunds requested after the 30-day window. Day 31 onwards, the standard non-refundable terms apply (see Section 6 of the Terms of Service).
• Renewal payments. Once your first 30 days are over and the second billing cycle starts, those Fees are non-refundable. You can disable auto-renewal at any time from your Account settings to avoid being billed again.
• Custom Enterprise contracts that have separately negotiated commercial terms — those terms govern refunds.
• Accounts terminated for cause under Section 7.3 of the Terms (material breach, prohibited use, unpaid Fees beyond the grace period, etc.).
• Third-party fees that Quillix does not control, including payment-gateway charges or applicable GST that the gateway/government has already remitted. Where reasonably possible, we will pass through any such refunds we receive from our payment partner.

4. What happens to your data after a refund

Refunding does not automatically delete your data. After the refund is processed:

• Your account remains accessible in read-only mode for 30 days, so you can export everything you've entered (customer masters, stock items, invoices, GSTR-1 JSON, Tally exports).
• After that 30-day export window, your Customer Data is deleted from active systems within a further 30 days, and from backups within a further 90 days, in line with Section 7.4 of the Terms of Service.
• Records we are legally required to retain (for example, invoices we issued to you, under Section 36 of the CGST Act) are kept for the statutory period.

If you'd like a full data export before the refund processes, just say so in the same email — we'll bundle and send it.

5. How we process the refund

1. You email support@quillix.co.
2. We acknowledge within 1 working day and confirm the refund amount.
3. We initiate the refund through our payment partner (Razorpay) to the same payment method you used at checkout.
4. The refund typically lands in your account within 5–7 working days. Some banks and card issuers can take up to 14 working days — that's outside our control.
5. If you've already been issued a GST-compliant invoice by Quillix, we issue a corresponding credit note. You'll need to retain both for your own records.

6. Why we offer this

Software for CA firms is bought on trust and recommendation. We don't expect you to read a sales pitch and believe it — we expect you to try Quillix on a real client's data, in real filing conditions, and decide for yourself. The 30-day refund exists so that decision carries zero financial risk.

If we're not the right fit, the refund is the honest outcome. If you found a bug or missing feature that stopped you, we'd genuinely appreciate a line telling us why — but it's not a condition of the refund.

7. Disputes

If you're unhappy with how a refund request was handled, please escalate by writing to support@quillix.co with the subject line "Refund escalation". Disputes that cannot be resolved by email follow the dispute-resolution process in Section 16 of the Terms of Service (good-faith negotiation, then arbitration in Chennai).

8. Changes to this Policy

We may amend this Refund Policy from time to time. The version that applies to your subscription is the one published on this page on the date you paid for it. Any change will be reflected in the "Last updated" date above and notified by email at least 15 days before it takes effect.

9. Contact

Refund requests: support@quillix.co
Billing queries: support@quillix.co
Disputes / legal: support@quillix.co

Quillix
[Legal entity name]
[Registered address, Chennai, Tamil Nadu, India]

This Refund Policy is part of and read together with our Terms of Service and Privacy Policy. In the case of any conflict between this Policy and the Terms of Service, the Terms of Service prevail.