These Terms of Service constitute a legally binding agreement between you and Quillix. Please read them carefully — they contain provisions that limit our liability and require disputes to be resolved by a specific procedure.
By creating an account, accessing, or using the Platform, you confirm that (a) you are at least 18 years of age and have legal capacity to enter into a binding contract under Indian law; (b) you are entering into these Terms either on your own behalf or on behalf of an Audit Firm that you are duly authorised to bind; and (c) you have read and accepted these Terms and our Privacy Policy. If you do not agree, you must not access or use the Platform.
In these Terms, headings are for convenience only. Words in the singular include the plural and vice versa. References to days mean calendar days unless otherwise stated.
The Platform is a software tool that enables Audit Firms to:
You expressly acknowledge and agree that:
By using the Platform, you accept that these are inherent limits of a software tool and that your professional judgement remains the final safeguard.
To use the Platform, the Audit Firm must register an account by providing accurate and complete information, including a verified email address. We may require email verification, mobile verification, or other identity-proofing steps before activating an Account.
The Audit Firm may invite Authorised Users to access the Platform under its Subscription, subject to user limits applicable to the chosen plan. The Audit Firm is fully responsible for all acts and omissions of its Authorised Users, must ensure they comply with these Terms, must ensure any data of Client Businesses or third parties has been provided with necessary consents, and must promptly revoke access of any Authorised User who leaves the firm.
You are responsible for maintaining the confidentiality of your login credentials and any two-factor authentication tokens; restricting access to devices used to access the Platform; all activity that occurs under your Account, whether or not authorised; and notifying us immediately at support@quillix.co upon any suspected unauthorised access, breach, or compromise.
We are not liable for any loss arising from your failure to maintain account security.
Each Authorised User must have a unique email address that is verified. We may, at our discretion, restrict or revoke access where verification cannot be completed or where suspicious activity is detected.
You may use the Platform only for lawful business purposes related to bookkeeping, GST compliance preparation, and the other features described in Section 2.1; in accordance with these Terms, the Documentation, and applicable law; and within the user, store, and feature limits of your active Subscription plan.
You must not (and must ensure that your Authorised Users do not):
We may immediately suspend access to the Platform, without prior notice, where we reasonably believe that your use violates Section 4.2 or threatens the security, integrity, or lawful operation of the Platform. Where reasonably practicable, we will notify you of the suspension and the reason.
As between you and Quillix, all Customer Data is and remains the property of the Audit Firm or, as applicable, the Client Business it relates to. We do not claim any ownership rights in Customer Data.
You grant Quillix a limited, non-exclusive, royalty-free, worldwide licence to host, copy, transmit, display, and process Customer Data solely to the extent necessary to provide the Platform and its features to you; perform our obligations under this Agreement; comply with our legal obligations; prevent or address service, security, or technical issues; and generate aggregated and de-identified statistics that cannot be used to identify any Audit Firm, Client Business, or individual.
We do not use Customer Data for any other purpose, including: training machine-learning models, marketing, advertising, profiling, or sharing with third parties (except as set out in our Privacy Policy).
You represent, warrant, and undertake that you have all necessary rights, consents, and lawful bases to enter Customer Data into the Platform and to authorise our processing of it; that the Customer Data does not infringe the Intellectual Property Rights, privacy rights, or other rights of any third party; that you will comply with all applicable laws — including the DPDP Act, the Information Technology Act, and the Goods and Services Tax laws — in connection with your collection and use of Customer Data; and that you will obtain all consents required under the DPDP Act from individuals whose data is included within Customer Data.
The Platform provides export functions allowing you to download your Customer Data in CSV, XML, JSON, and Tally-compatible formats. You are responsible for taking and maintaining your own backups. While we operate backups for our own service-availability purposes, these are not a substitute for your own records. We are not liable for loss of Customer Data that you have not exported.
You acknowledge that, under Section 36 of the CGST Act, 2017, every registered person must maintain books of account and records for 72 months from the due date of the relevant annual return. You are solely responsible for ensuring that records you may need for this purpose are exported and retained in your own systems before terminating your Subscription.
The Platform is offered on subscription plans described on our website (currently "Solo" and "Growing Firm", with custom Enterprise pricing). The current pricing as of the Effective Date is set out at quillix.co/#pricing and is incorporated into these Terms by reference.
Fees are quoted exclusive of applicable taxes (including GST at the rate prevailing under SAC 9983 / 9973, currently 18%). You are responsible for paying all such taxes in addition to the Fees, except for taxes on Quillix's own net income.
Subscription Fees are billed in advance, monthly (or annually if you select an annual plan), through our payment partner (Razorpay). By providing payment information, you authorise us (and our payment partner) to charge the Fees and applicable taxes to your chosen payment method on each renewal date. Invoices will be issued in accordance with applicable GST law. All amounts are payable in Indian Rupees (₹) unless otherwise agreed.
Subscriptions auto-renew at the end of each Subscription Term unless either party gives notice of non-renewal at least 3 days before the renewal date. You may disable auto-renewal at any time through the Platform's billing settings.
If a payment fails, we will notify you by email and attempt to retry the charge over the next 7 days; provide a grace period of 7 days during which the Platform remains accessible in read-only mode; if payment is still not received after the grace period, suspend write access (read-only access for export purposes remains available for an additional 30 days). After this combined 37-day window, the Account may be terminated and Customer Data deleted in accordance with Section 7.4.
We may revise pricing for new Subscription Terms by giving you at least 30 days' prior notice by email. Pricing changes do not affect the current paid Subscription Term. If you do not accept a price change, you may terminate at the end of the current Term by disabling auto-renewal.
We offer a 30-day money-back guarantee on any new paid subscription. See our Refund Policy for full details. Except as set out there or as required by applicable law, all Fees are non-refundable.
You must provide your correct GSTIN (if applicable) to enable GST-compliant invoicing. You are responsible for the accuracy of the GSTIN and other invoicing details you provide. We are not liable for Input Tax Credit you cannot claim due to errors in information you supplied.
This Agreement begins on the date you first accept these Terms (or first use the Platform, whichever is earlier) and continues until terminated as set out below.
You may terminate by disabling auto-renewal in your Account settings (Subscription terminates at the end of the current Subscription Term); or cancelling immediately for any reason (access continues until the end of the current paid Subscription Term, with no refund of any prepaid Fees beyond the refund window).
We may terminate or suspend your Subscription for cause, immediately, if you materially breach these Terms and fail to cure within 7 days of written notice; commit any act listed in Section 4.2 we reasonably regard as serious; fail to pay Fees within the grace period in Section 6.5; become insolvent, enter liquidation, or seek protection from creditors; or cause us to violate applicable law. For convenience, by giving you at least 60 days' prior written notice, with a pro-rata refund of prepaid Fees for the unused portion. Immediately, if continued operation of your Account would violate applicable law or expose us to legal risk we cannot reasonably mitigate.
Upon termination of the Subscription: for 30 days after termination, the Audit Firm will retain read-only access to the Platform for the sole purpose of exporting Customer Data. After the 30-day window, we will delete all Customer Data from active systems within a further 30 days, and from backups within a further 90 days, except data we are required to retain under applicable law. Fees accrued before termination remain payable in full. Sections 1, 2.2, 5.1, 5.5, 7.4, 9 to 18 survive termination.
We will use commercially reasonable efforts to make the Platform available 24 hours a day, 7 days a week. However, we do not warrant uninterrupted or error-free operation.
Unless we have separately agreed an SLA in writing with you (typically only for Enterprise customers), we do not provide a contractual uptime commitment. We aim, on a best-effort basis, for monthly availability of approximately 99% but make no legally binding representation to that effect.
We may perform planned maintenance that temporarily limits or interrupts access. Where reasonably practicable, we will schedule maintenance for off-peak hours (typically Sunday early morning IST) and give at least 24 hours' prior notice by email or in-app banner. Notice may be reduced or omitted for emergency maintenance, security patches, or actions required by our sub-processors.
We are not responsible for unavailability or degradation caused by failures of third-party infrastructure (including Google Cloud / Firebase, Razorpay, internet service providers, DNS providers, certificate authorities, and email providers); your or your users' equipment, internet connectivity, browser, or device; Force Majeure Events (Section 15); suspension under Section 4.3 or 6.5; actions or instructions of competent regulators or law-enforcement authorities; or any modification to the Platform that you make.
Without limiting Section 13 generally, we are not liable for any late fee, interest, penalty, demand, notice, assessment, or other consequence arising from a failure to file GSTR-1 or any other return on time, even where the Platform was unavailable. You are responsible for filing on time using alternative means if the Platform is unavailable.
We retain all right, title, and interest in and to the Platform, including all software, designs, user interfaces, documentation, branding, trademarks, trade dress, logos, and any improvements or derivative works. These Terms do not transfer any Intellectual Property Rights in the Platform to you.
Subject to your compliance with these Terms and payment of Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform during the Subscription Term solely for your internal business purposes.
If you provide us with suggestions, ideas, or feedback about the Platform ("Feedback"), you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use the Feedback for any purpose, including incorporating it into the Platform, without obligation or compensation. We will not identify you publicly as the source of any Feedback without your consent.
"Quillix" and the Quillix logo are trademarks of Quillix. You may not use them without our prior written consent, except to make accurate reference to the Platform.
References to third-party products (such as "Tally Prime") are made for identification purposes only. We are not affiliated with, endorsed by, or sponsored by any third-party rights-holder mentioned on the Platform unless we expressly state otherwise.
"Confidential Information" means any non-public information disclosed by one party to the other in connection with this Agreement that is marked as confidential or that, given its nature and circumstances of disclosure, would reasonably be understood to be confidential. Customer Data is the Audit Firm's Confidential Information. Pricing, the Platform's source code, security details, and unreleased features are Quillix's Confidential Information.
Each party must protect the other's Confidential Information using at least the same degree of care it uses for its own (and not less than reasonable care); use Confidential Information only to perform its obligations or exercise its rights under this Agreement; and not disclose Confidential Information to any third party except to its employees, agents, and sub-processors who need to know it and who are bound by confidentiality obligations no less protective than this Section.
Our processing of personal data in connection with the Platform is governed by our Privacy Policy, which is incorporated into these Terms by reference.
In our capacity as a Data Processor for Customer Data containing personal data, we will process such personal data only on the documented instructions of the Audit Firm (the use of the Platform's features being treated as such instructions); ensure that personnel authorised to process personal data are subject to appropriate confidentiality obligations; implement reasonable security safeguards as set out in Section 9 of the Privacy Policy; assist the Audit Firm, to a reasonable extent, in responding to Data Principal requests; and notify the Audit Firm of any personal data breach affecting their Customer Data without undue delay.
The Audit Firm warrants that it has provided required notices and obtained required consents from Data Principals whose personal data forms part of Customer Data.
We warrant that, during a paid Subscription Term, the Platform will perform substantially in accordance with the published Documentation. As your sole and exclusive remedy for breach of this warranty, we will use reasonable efforts to correct the non-conformity. If we cannot, you may terminate the affected Subscription and receive a pro-rata refund of prepaid Fees for the unused portion.
Except for the express warranty in Section 12.1, the Platform is provided "AS IS" and "AS AVAILABLE", without warranty of any kind. To the maximum extent permitted by applicable law, we disclaim all other warranties, whether express, implied, statutory, or otherwise, including without limitation any warranties of merchantability; fitness for a particular purpose; non-infringement; accuracy, reliability, completeness, or timeliness of any output (including computed tax amounts, GSTR-1 JSON, Tally exports); uninterrupted or error-free operation; or the suitability of the Platform for any specific regulatory or compliance need.
Without limiting Section 12.2: we make no representation or warranty that the Platform's outputs will be accepted by any tax authority, will result in correct GST filings, or will be free of errors. You and your professional advisors are solely responsible for verifying outputs before using them for any statutory submission, business decision, or representation to a third party.
Some features may be marked "Beta", "Preview", or "Coming Soon". These are provided without any warranty whatsoever and may be changed, suspended, or discontinued at any time. Statements about future features (e.g. on our website or roadmap pages) are forward-looking and do not constitute a promise to deliver them by any particular date or at all.
To the maximum extent permitted by applicable law, our total aggregate liability to you under or in connection with this Agreement, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the lesser of (a) the total Fees actually paid by you to us in the twelve (12) months immediately preceding the event giving rise to the liability; or (b) ₹1,00,000 (Indian Rupees One Lakh).
This cap applies on a per-Audit-Firm basis and is the cumulative cap for all claims, however arising.
To the maximum extent permitted by applicable law, in no event shall Quillix be liable for any loss of profits, revenue, or anticipated savings; loss of business, opportunity, goodwill, or reputation; loss or corruption of data (other than our obligation to maintain reasonable backups); loss of Input Tax Credit, late filing fees, GST penalties, interest, or other tax-related charges; regulatory fines or penalties imposed on you; costs of obtaining substitute goods or services; or any indirect, special, incidental, consequential, exemplary, or punitive damages, however caused and whether arising in contract, tort, statute, or otherwise, even if we have been advised of the possibility of such damages.
The limitations and exclusions in Sections 13.1 and 13.2 do not apply to liability for death or personal injury caused by our negligence; liability for fraud or fraudulent misrepresentation by us; any other liability that cannot lawfully be limited or excluded under applicable Indian law; or your obligation to pay Fees due under this Agreement.
You acknowledge that the Fees reflect the allocation of risk set out in this Section 13, that we would not enter into this Agreement on different terms, and that the limitations and exclusions in this Section are a fundamental basis of the bargain between us.
Any claim against us arising under or in connection with this Agreement must be brought within one (1) year of the date on which the cause of action arose, failing which the claim is permanently barred, except where applicable law mandates a longer period that cannot be excluded by contract.
You agree to defend, indemnify, and hold harmless Quillix, its directors, employees, agents, and sub-processors, from and against all third-party claims, demands, actions, proceedings, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or in connection with your or any Authorised User's breach of these Terms; violation of any applicable law or regulation, including the GST laws, the DPDP Act, and the Information Technology Act; Customer Data (including any claim that Customer Data infringes the rights of a third party, was collected or processed without lawful basis, or is fraudulent); any tax, duty, penalty, interest, or filing fee assessed against any Client Business or third party arising from data entered into or generated by the Platform; your use of the Platform in a manner not permitted by these Terms; or any dispute between you and your Client Business, Authorised User, or any third party.
We will promptly notify you of the claim; give you reasonable cooperation in defending the claim, at your expense; allow you to control the defence and settlement, provided that no settlement may admit liability on our part or impose any non-monetary obligation on us without our prior written consent. We may, at our option and at our own expense, participate in the defence with counsel of our choice.
Given the nature of the Platform (a tool for use by qualified professionals), the limited Fees, and the risk allocation embodied in Section 13, Quillix does not provide an indemnity to the Audit Firm beyond what is expressly set out in these Terms.
Neither party is liable for any failure or delay in performance (other than payment obligations) caused by any event beyond its reasonable control, including acts of God, natural disasters, fire, flood, earthquake; war, terrorism, civil unrest, insurrection; pandemic, epidemic, or government-imposed lockdown; action or inaction of any government, regulator, or sub-processor; failure of public utilities, internet, or telecommunication infrastructure; cyberattack, denial-of-service attack, or systemic compromise of cloud infrastructure; labour dispute, strike, or industrial action (each, a "Force Majeure Event").
The affected party will notify the other promptly, use reasonable efforts to mitigate, and resume performance as soon as practicable. If a Force Majeure Event continues for more than 60 consecutive days, either party may terminate the affected Subscription on written notice, with a pro-rata refund of prepaid Fees for the unused portion.
This Agreement, and any dispute arising out of or in connection with it, is governed by the laws of the Republic of India.
Before commencing any formal dispute-resolution procedure, the parties will first attempt in good faith to resolve any dispute through written notice and discussion between authorised representatives. The dispute will be deemed unresolved if not settled within 30 days of the initial written notice.
Any dispute that is not resolved under Section 16.2 shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, on the following terms: one (sole arbitrator), to be appointed by mutual agreement; failing agreement within 15 days, the arbitrator shall be appointed in accordance with the Act. Seat and venue: Chennai, Tamil Nadu, India. Language: English. The arbitral award shall be final and binding on the parties.
For matters that are not arbitrable, or for interim or injunctive relief in support of arbitration, the parties submit to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.
To the maximum extent permitted by applicable law, all disputes shall be resolved on an individual basis and not as part of any class, consolidated, or representative proceeding.
We may add, modify, improve, or discontinue features of the Platform at any time. Where a change materially reduces functionality you rely on, we will give reasonable advance notice. Discontinuation of features marked "Beta" or "Preview" does not constitute a material change.
We may amend these Terms from time to time. We will update the "Last Updated" date at the top; notify Audit Firms by email and/or in-app notice at least 15 days before material changes take effect; and make the previous version available on request. Changes required by law, regulation, or to address security risks may take effect with shorter notice, or immediately if necessary.
If you do not accept a material change, your sole remedy is to terminate your Subscription effective at the end of the current Subscription Term. Continued use after the change takes effect constitutes acceptance.
For questions about these Terms:
Quillix
[Legal entity name]
[Registered address, Chennai, Tamil Nadu, India]
General queries: support@quillix.co
Legal and contractual notices: support@quillix.co
Privacy and data-protection queries: support@quillix.co
Security incidents: support@quillix.co
By clicking "I Accept" at signup, by signing an order form, or by accessing the Platform, you agree to be bound by these Terms of Service. This document is provided in English. A version in Tamil or Hindi is available on request.